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Get access to the detailed solutions to the previous year's questions asked in XAT exam.
Purushottam was giving a discount for the loyalty of those customers. Thus, the statements which show that they are not loyal to the shop should convince him.
Statement 1 can be rejected as the financial status of the customers does not matter in this case.
Statements 3 and 4 can also be rejected as it still does not cast a doubt on their loyalty to the shop.
Statements 2 and 5 together show that the customers are not very loyal to the shop.
Hence, the answer it option C.